PRIVACY POLICY

About this Privacy policy

We understand that it is important for you to understand how we use your data. This Privacy policy sets out how and why we collect, store and process your personal data. We will always be transparent with you about what we do with your personal data.

This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy policy or your rights under it please contact:

The little green candle company

info@littlegreencandle.co.uk


For the purposes of this policy:


a. Data Protection laws means any applicable law relating to the processing of personal data, including but not limited to the directive 95/46/EC (Data Protection Directive)

b. GDPR means the General Data Protection Regulations (EU) 2016/679

c. Data Controller, Personal Data and Processing shall have the same meaning as in the GDPR

d. We are a Data Controller of the Personal Data we Process in providing the goods to you. 

General

We respect your privacy and comply with the General Data Protection Regulations with regard to your personal information.  Where you supply Personal Data to us we will comply with our obligations imposed by the Data Protection laws:

We will only process personal data for the purposes identified;

we will respect your rights in relation to your Personal Data; and

we will implement technical and organisational measures to ensure your Personal Data is secure.


For any enquiries or complaints regarding Data Protection you can contact us at the following email address: info@littlegreencandle.co.uk


What personal data do we collect?

We receive, collect and store any information you enter on our website or provide to us in any other way. This includes personally identifiable information (name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.


When do we collect your personal data?

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

  • When you access our website or log into your account with us we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.  Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie policy.

  • When you contact us or we contact you to take part in surveys, reviews or promotions, or when you engage with us on social media (by mentioning/tagging us or by contacting us directly), we collect details such as names, , email, password, communications, comments, feedback, product reviews, recommendations.

  • When you subscribe to our newsletters we will collect contact details such as your name, address, phone numbers and email addresses so that we can provide you with marketing material via SMS, post or email if you have given us your consent to this.

How do we use your personal data and what are our legal justifications for doing so?

1. To make our products and services available to you

We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website, take payment online (where applicable) and deliver your products), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments.


We may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media).


We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products/services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

2. For administrative and internal business purposes

We may use your personal data for our internal business purposes, such as enhancing our website, improving our products and identifying usage trends.


It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products are of a high quality and meet customer requirements. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

3. To provide you with marketing material, where we have consent to do this

When you subscribe to our newsletters we use your personal data to provide you with marketing material via email, if you have given us your consent to this; we will also use this data to measure the effectiveness of our marketing campaigns and our advertising.


You can opt to unsubscribe from the newsletters and marketing material at any time via the unsubscribe link contained within each email.  Alternatively you can contact us to request your unsubscription from this service by emailing info@littlegreencandle.co.uk

4. To personalise your shopping experience

We use your personal data to:

  • allow you to create a profile on our website which enables you to purchase our products and online without having to fill in your personal data every time you shop online with us;

  • provide you with marketing material via SMS and email, if you have given us your consent to this

  • analyse how you shop and what you shop for. This may include information on products you have viewed, historical transactions and products you have added to your online basket.


It is in our legitimate interests as a business to use your data in this way and we do this in order to enhance your shopping experience with us. This allows us to determine demand for products and how our service might be improved, and enables you to purchase our products online without having to fill in your personal data every time you shop online with us.


Who do we share your personal data with?

We will never sell any of your personal data to a third party.


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Your rights

You have a number of rights relating to your personal information and what happens to it. You are entitled to:


  • have your data processed in a fair, lawful and transparent way;

  • be informed about how your personal data is being used, an example being this privacy policy;

  • access personal data we hold about you;

  • require us to correct any mistakes in your personal data;

  • require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;

  • request that we transfer your personal data to you or another service provider in a simple, structured format;

  • object at any time to processing of your personal data for direct marketing purposes;

  • object to automated decision making which produces legal effects concerning you or similarly significantly affects you;

  • object in certain other situations to our continued processing of your personal data; and

  • otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.


You can read more about your rights, including the circumstances in which they apply, in the Guidance from the UK Information Commissioner’s Office (ICO) https://ico.org.uk/for-the-public  You also have the right to complain about our use of personal data to the ICO. You can do this by contacting the ICO via their website https://ico.org.uk/concerns or by calling them.


If you would like to speak to us in relation to any of your rights, please contact us.


Security and retention of your personal data

We take the security of your personal data seriously. We protect your data by using encryption techniques and password protection. Your data is only accessible by those who need to it to carry about their job responsibilities for us.


Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.


Changing your preferences or data

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@littlegreencandle.co.uk


If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can amend your preferences or unsubscribe by contacting us.


We want to ensure that all the information we have about our customers is factually correct and up to date. If you find that the personal data we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) then please contact us so that we can correct it. If you have created a profile on our website, you can change the details stored about you by logging into your account.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


This Privacy policy was last updated on 13th August 2019