Safety is our number one priority. We comply with all relevant legislation including European CLP safety labelling requirements, International Fragrance Association (IFRA) guidelines and follow best practice recommended by the British Federation of Candle makers. All of our products are tested thoroughly prior to selling, we provide instructions to our customers on safe use of our products and we will never use risky embeds such as glitter, botanicals or crystals in our candles. All of our containers are specifically for candles and for safety reasons we will only offer a refill service on our tins and not glassware, which may have invisible faults from a customer's previous use which could lead to the glass shattering.

We keep our candles simple, avoiding unnecessary additives like dyes, and will never use risky decorations like dried flowers, crystals or other embeds which are a fire hazard. Our candles contain the highest quality wax, fragrance and lead free wicks – and nothing else.

We recommend that you store your candles and melts in a dry place out of direct sunlight, avoid extreme variations in temperature and for optimal performance use within 6 months of purchase

It is recommended that you burn candles for a maximum of 4 hours at a time. Always light your candle on a level heat proof surface away from drafts and overhanging materials and keep away from children and pets and never leave a burning candle unattended.

Hundreds of hours of testing, combined with the very best ingredients money can buy plus several years of experience!

Most folks don't realise how difficult it is to make a beautifully scented well-burning candle. There are so many variables with every single fragrance, wax and container combination - trial and error is part of the process. In terms of ingredients, like most things in life, you do get what you pay for - we only use the very best and we test test test to find the perfect recipe.

Good candles aren't created quickly - or cheaply. But we will always offer our products at the best value prices we possibly can. Which is why our products are much cheaper than many other similar premium products.

Our refills are made to order as part of a larger batch of candles. Offering refills is an important part of our reduce waste philosophy but we also want to make sure they are made in as efficient a way as possible. This means avoiding individual pours which are not only unfeasible as a business but are also wasteful of the energy that goes into making candles (e.g. melting the wax etc).

Everything you may have heard about paraffin wax sooting more, giving off toxic chemicals, having an 'unclean' burn, even being carcinogenic, is 100% untrue. Originating from a couple of very flawed studies (repeatedly disproven through credible research) combined with aggressive marketing campaigns by soy producers, sadly these untruths are still propagated by many candle makers.

Please be wary of any seller who refers to their candles/melts as being free of toxins or 'nasties' as this is really just meaningless greenwashing and propagating untruths to enhance their own sales.

There have been studies and articles in recent years suggesting there may be health concerns associated with burning scented candles, although many of these have not been proven scientifically. The reality is that all scented products (including perfumes, household cleaners, air fresheners etc) release a small amount of particulate matter into the air, but candles produce this in such small quantities this would be far less than those encountered on a short walk outside. We personally think that small pleasures matter in life and as lovers of candles making our products as eco-friendly as possible allows us to enjoy candles responsibly without guilt. The bottom line is that candles which are well made, by reputable companies, and which are properly wicked and contain high quality ingredients, are unlikely to cause any harm when used on a regular basis, unless users have issues with severe asthma, allergies or other breathing difficulties. As with all things in life, it is about moderation: limiting burning times to around 4 hours at a time and ensuring your home is well ventilated will significantly reduce any impact.

These are glassine bags and they are fully recyclable, biodegradable and compostable. Glassine is a type of paper that is made air, water and grease resistant through a non-chemical process. It is important that wax melts are stored correctly to ensure their fragrance doesn't leach out and diminish - something that would occur if melts were stored in anything made of paper, fabric or plastic. We recommended that you continue to store your melts at home in our bags to preserve their scent, or otherwise transfer to an airtight tin.

How long a reed diffuser lasts depends on where it is placed and environmental factors like temperature and drafts. The number of reeds you use will also affect how quickly it is used up. Provided our reed diffusers aren't placed in strong sunlight/next to a heat source or draft, our reed diffusers will normally last around 2 months, and often a good deal longer. Inverting the reeds every couple of weeks can refresh the fragrance although gloves should be worn when handling the reeds and care should be taken not to spill the contents.

Our reed diffusers usually take a couple of days to soak into the reeds when first used. Some fragrances are heavier than others and so take a little longer than this. If you still can't smell your diffuser as strongly as you would like after the first few days we recommend changing the position. Some positions simply don't have as good an air flow as others and so the scent cannot diffuse into the room as successfully. Alternatively your room may be too cold. Reed diffusers provide a subtle background fragrance and are most effective in smaller spaces.